NEW Adopt London South Complaints Procedure

Adopt London South has recently updated its Complaints Policy to improve clarity, accessibility, and responsiveness for all our service users. The administration of complaints will move to Southwark’s Social Care Complaints Team. We remain committed to resolving concerns quickly and informally wherever possible.

Whilst affected parties are entitled to raise complaints, the new policy should not dissuade those involved from seeking resolve the issues arising directly. If you first highlight issues with the relevant Team Manager then you may find there are opportunities to fix things more quickly.

If further action is needed, please request a copy of our updated ALS Complaints Policy which outlines the formal process. We’ve also introduced a new dedicated email address for submitting formal complaints: [email protected]

This update reflects our ongoing commitment to improving how we respond to feedback and concerns. All complaints are treated with respect, sensitivity, and confidentiality. We welcome feedback of all kinds, as it helps us improve the support we offer to children and families across Adopt London South.